Should I call my insurance company or a restoration company first?

Stop the water, then call a restoration professional, then your insurer — in that order. Your policy requires prompt mitigation, and emergency extraction can't wait for an adjuster. Document everything before cleanup starts so the claim isn't weakened by the fast response.

Is it safe to stay in my house after water damage?

For minor clean-water damage away from electrical systems, usually yes. Leave if water contacted wiring or outlets, ceilings are sagging, sewage is involved, or the water source is unknown. When in doubt, stay out of affected rooms until a professional assessment.

How fast does water damage get worse?

By the hour. Drywall wicks water upward continuously, wood begins absorbing immediately, and mold can start colonizing within 24-48 hours. Damage that costs hundreds to dry on day one can cost thousands by day three — which is why every step in this guide starts with 'immediately.'

What to Do Immediately After Water Damage

First 15 Minutes: Stop the Source

Safety first: if water is near electrical outlets, do not enter. If safe, locate and turn off the water source or main shut-off valve. Move to a dry area and call a water damage restoration professional immediately.

First Hour: Document and Mitigate

Take photos and videos of all damage before touching anything. Move valuable items from wet areas if safe. Place aluminum foil under furniture legs to prevent staining. Open windows for ventilation if weather permits.

First 24 Hours: Professional Response

Water damage professionals should begin extraction within hours. Contact your insurance company to report the loss. Follow up documentation with a detailed list of damaged items. Do not throw anything away until the adjuster sees it.

What NOT to Do

Do not use a regular vacuum on water (electrocution risk). Do not use electrical appliances in wet areas. Do not enter rooms with sagging ceilings. Do not attempt to remove black water yourself. Do not delay calling professionals - every hour matters.

Frequently Asked Questions

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Water damage gets worse by the hour. Our network of restoration professionals is available 24/7 for emergency response.

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Water Damage Gets Worse Every Hour

Mold growth can begin within 24-48 hours of water exposure. The longer you wait, the more extensive and costly the damage becomes. Act now to protect your property.

Within 24hrs: Mold beginsWithin 48hrs: Odors developWithin 1 week: Structural damage

What to Do Immediately After Water Damage

First 15 Minutes: Stop the Source

First Hour: Document and Mitigate

First 24 Hours: Professional Response

What NOT to Do

Frequently Asked Questions

Need Professional Help Now?

Continue Reading

Emergency Water Shut-Off Guide

Filing a Water Damage Insurance Claim

Documenting Water Damage for Insurance

Water Damage Gets Worse Every Hour