Emergency Water Shut-Off Guide

Your main shut-off valve is typically located where the water line enters your home. In warmer climates, check outside near the front of your house. In colder climates, look in the basement, crawl space, or utility area. The valve is usually a gate valve (round handle) or ball valve (lever handle).

For a gate valve, turn the handle clockwise until it stops. For a ball valve, turn the lever 90 degrees so it's perpendicular to the pipe. If the valve is stuck, don't force it - you could break it. Try applying penetrating oil and waiting a few minutes before trying again.

Most sinks, toilets, and appliances have individual shut-off valves. Toilets have a valve behind or beside them near the floor. Sinks have valves under the cabinet. Washing machines have valves behind the unit. Use these for localized problems without shutting off your entire home.

If you can't locate or operate the shut-off valve, call your water utility immediately for emergency shut-off at the meter. While waiting, try to contain and redirect water away from valuables and electrical systems. Never enter standing water near electrical outlets.